top of page

Refund Policy

A Legal Disclaimer

Tallenzo only accepts refunds or returns for damaged items that are reported within 24 hours of delivery with clear proof. If no visible proof is provided, we reserve the right to reject refund or return requests.

Refund Policy - The Basics 

  • Refunds/returns are only allowed for damaged items reported within 24 hours of delivery.

  • Customers must provide clear pictures of the damage and order details (order number, name, shipping address).

  • Refund investigations take up to 72 hours.

  • Returns must be sent to the provided return address, and customers cover return shipping costs.

What to Include in the Refund Policy

  • Eligibility for Refunds & Returns

    • Only damaged products are eligible.

    • Damage must be reported within 24 hours of delivery.

  • Proof Requirements

    • Customers must submit clear images of the damage.

    • Order details (order number, name, and shipping address) must be included.

  • Processing Time

    • Refunds are reviewed within 72 hours after verification.

    • If approved, refunds are processed via the original payment method.

  • Fraud Prevention

    • Refunds/returns will not be processed if no visible proof is provided.

    • Any fraudulent refund claims will result in order rejection and potential legal action.

  • Return Shipping

    • Customers must cover return shipping costs.

    • Returns must be sent to the designated return address.

bottom of page