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Shipping Policy

A Legal Disclaimer

By purchasing from Tallenzo, you acknowledge and accept our shipping policies. Tallenzo is not responsible for shipping delays due to customs, incorrect addresses, or unforeseen circumstances. Tracking information will be provided once your order is shipped.

Shipping Policy - The Basics 

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to Include in the Shipping Policy

  • Shipping Methods & Costs

    • Standard shipping: Free, 5-7 business days.

    • VIP Express: 15 CHF, 72h delivery.

  • Processing Times

    • Orders are processed within 1-2 business days.

    • Orders cannot be changed or canceled once shipped.

  • Tracking & Delivery

    • Tracking details are sent via email after shipment.

    • Delivery delays due to customs or incorrect addresses are not our responsibility.

  • Lost or Stolen Packages

    • Tallenzo is not responsible for lost or stolen packages.

    • If your package is missing, please contact the shipping carrier.

  • International Shipping

    • Customers are responsible for any customs fees or import taxes.

    • Some regions may experience longer delivery times due to customs processing.

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