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Terms & Conditions

A Legal Disclaimer

By accessing and using the Tallenzo website or purchasing our products, you agree to be bound by these Terms & Conditions. Tallenzo reserves the right to modify these terms at any time without prior notice. It is the customer’s responsibility to review these terms periodically. Failure to comply with these Terms & Conditions may result in restricted access to our services.

Tallenzo is not liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our height-enhancing shoes are designed for fashion and confidence-boosting purposes only, and we do not guarantee any specific personal, professional, or social outcomes.

Terms & Conditions - The Basics 

These Terms & Conditions govern your use of the Tallenzo website and the purchase of our products. By placing an order, you acknowledge that:

  • You are at least 18 years old or have parental/guardian consent.

  • The information you provide (e.g., shipping details, payment info) is accurate and complete.

  • You understand that all sales are final, except in cases of damage reported within 24 hours of delivery.

Tallenzo reserves the right to refuse or cancel orders suspected of fraud, abuse, or policy violations.

What to Include in the T&C Document

  1. Order Processing & Payment

    • Orders are processed upon payment confirmation.

    • Prices are subject to change without prior notice.

    • Tallenzo is not responsible for any additional charges (e.g., customs duties, taxes).

  2. Shipping & Delivery

    • Standard shipping (5-7 days) is free.

    • VIP Express Delivery (72h) costs 15 CHF.

    • Tallenzo is not liable for delays caused by customs, incorrect addresses, or unforeseen circumstances.

  3. Refund & Return Policy

    • Refunds/returns are only accepted for damaged items reported within 24 hours of delivery with visible proof.

    • If no clear proof is provided, the refund/return request will be denied.

    • Investigation of refund requests takes up to 72 hours.

    • Customers are responsible for return shipping costs.

  4. Intellectual Property Rights

    • All content on the Tallenzo website (logos, images, text) is owned by Tallenzo Group. Unauthorized use is prohibited.

  5. Governing Law

    • These Terms & Conditions are governed by Swiss law. Any disputes shall be resolved in the courts of Bern, Switzerland.

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